Effective Date: September 11, 2026
Website: https://imeistar.com
Operated by: Imeistar
Please read these Terms and Conditions ("Terms", "Agreement") carefully before accessing or using imeistar.com ("Website", "Platform") or any services provided by Imeistar ("Imeistar", "we", "us", or "our").
By creating an account, depositing funds, placing an order, or otherwise accessing or using the Platform, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, you must not use the Platform.
1.1. By using the Platform, you confirm that the information provided to Imeistar is accurate and that you are authorized to use the account and payment method associated with your account.
1.2. You are responsible for ensuring that your use of Imeistar complies with all laws and regulations applicable to you.
1.3. Imeistar reserves the right to refuse service, restrict access, suspend an account, or terminate an account where reasonably necessary to protect the Platform, its suppliers, payment providers, or other users.
2.1. Imeistar provides digital GSM-related services, including but not limited to IMEI-related services, carrier-related services, device checks, repair-related services, activations, credits, APIs, and other services displayed on the Website.
2.2. Services may be supplied directly by Imeistar or through third-party suppliers, service providers, carriers, manufacturers, or other external systems.
2.3. Service availability, eligibility requirements, processing times, prices, and success conditions may vary by service and may change without prior notice.
2.4. Customers are solely responsible for reviewing the service description and requirements before placing an order.
2.5. Imeistar does not guarantee that every submitted device, IMEI, account, or request will qualify for a particular service.
3.1. Customers are responsible for providing correct and complete information when placing an order.
3.2. This may include, depending on the service:
IMEI or serial number
Device model
Carrier/network
Country
Device status
Account information
Any other information specifically requested by the service
3.3. Once an order has been submitted to a supplier or processing system, changes or cancellations may not be possible.
3.4. Imeistar is not responsible for losses caused by incorrect, incomplete, misleading, or outdated information submitted by the customer.
3.5. Where a service is specifically described as available only for eligible, clean, or qualifying devices, the customer is responsible for ensuring that the submitted device meets those requirements.
4.1. Funds deposited into an Imeistar account are intended primarily for purchasing services available through the Platform.
4.2. Deposited funds are not automatically considered a refundable cash balance merely because they remain unused.
4.3. The availability of a withdrawal option, where offered, does not create an unconditional right to withdraw funds.
4.4. Funds may be restricted from withdrawal where they are:
Associated with a pending order;
Required to settle an outstanding transaction;
Subject to a refund or payment investigation;
Associated with a disputed payment;
Associated with a chargeback or payment reversal;
Subject to a security or fraud review;
Credited through a promotional campaign or bonus;
Obtained through an account violation or abuse of the Platform.
4.5. Promotional credits, bonuses, compensation credits, discounts, or other credits specifically identified as non-withdrawable cannot be converted into cash or withdrawn.
4.6. Imeistar may correct accounting errors, duplicate credits, pricing errors, or unauthorized credits appearing on an account.
4.7. Customers may not sell, transfer, exchange, or otherwise trade their Imeistar account balance unless Imeistar has expressly authorized such activity.
5.1. Deposits must be made using payment methods currently authorized and displayed by Imeistar.
5.2. Customers are responsible for ensuring that payment details and blockchain/network information are correct before sending funds.
5.3. Cryptocurrency transactions are generally irreversible. Imeistar is not responsible for funds sent to an incorrect address, incorrect network, incorrect payment method, or incorrect transaction destination.
5.4. Where a transaction hash, payment reference, or other payment confirmation is required, the customer must provide accurate information.
5.5. A payment is not considered successfully credited until it has been received and confirmed by the applicable payment system.
5.6. Blockchain confirmations, network congestion, payment-provider delays, or third-party processing issues may delay the crediting of funds.
5.7. Imeistar reserves the right to reject or hold payments where the transaction cannot reasonably be verified.
6.1. Where Imeistar makes balance withdrawals available, withdrawal requests are subject to this section and any additional withdrawal requirements displayed on the Platform.
6.2. A withdrawal request is a request for review and processing. Submission of a request does not constitute an unconditional guarantee that the withdrawal will be approved.
6.3. Before processing a withdrawal, Imeistar may review the account, transaction history, payment history, orders, and source of funds to protect against fraud, unauthorized transactions, abuse, chargebacks, or other violations.
6.4. Imeistar may request reasonable additional information necessary to verify ownership of the account or legitimacy of the transaction. Customers must provide the requested information within a reasonable period.
6.5. Withdrawal requests may be delayed while an account or transaction is under review.
6.6. Imeistar may decline or restrict a withdrawal where there is a reasonable basis to believe that:
The funds resulted from fraud or unauthorized activity;
A payment may be reversed or charged back;
The account has violated these Terms;
The balance resulted from exploitation of a system error or technical issue;
The account is involved in suspicious or abusive activity;
The requested withdrawal relates to disputed or unresolved transactions.
6.7. Imeistar may deduct applicable payment-provider fees, blockchain network fees, transaction fees, or other clearly disclosed processing costs from a withdrawal where applicable.
6.8. A minimum withdrawal amount may apply. Any applicable minimum will be displayed or communicated by Imeistar.
6.9. Imeistar may establish reasonable processing times for withdrawal requests depending on the payment method and required review.
6.10. Customers must provide accurate withdrawal information. Imeistar is not responsible for funds sent to an incorrect destination supplied by the customer.
6.11. Once a withdrawal has been completed to the payment destination supplied by the customer, Imeistar's responsibility for that transaction is considered fulfilled, subject to applicable law and payment-provider rules.
7.1. Orders may be processed automatically or manually depending on the service.
7.2. Once an order has entered supplier or external processing, cancellation may no longer be possible.
7.3. Processing times displayed on the Website are estimates unless a service expressly states otherwise.
7.4. Delays may occur due to:
Carrier processing;
Supplier processing;
Manufacturer systems;
Server issues;
API or technical problems;
Weekends or holidays;
Verification procedures;
High order volume;
External service interruptions.
7.5. Imeistar is not responsible for delays caused by third-party systems or circumstances outside its reasonable control.
7.6. Customers should not place duplicate orders while an existing order is still processing unless instructed by Imeistar.
8.1. All services are subject to the individual service description and these Terms.
8.2. Once a service has been submitted for processing, payment may become non-refundable where the supplier has already accepted or begun processing the order.
8.3. Refunds may be considered where a service cannot be completed due to an error attributable to Imeistar or its supplier, provided that the customer has complied with all service requirements.
8.4. Refunds will generally not be provided for:
Incorrect IMEI;
Incorrect serial number;
Incorrect carrier/network;
Incorrect device model;
Incorrect country;
Ineligible devices;
Blacklisted devices where the service requires a clean device;
Lost or stolen devices where prohibited by the service;
Devices that are already unlocked or already serviced;
Duplicate orders;
Customer-requested cancellation after processing has started;
Customer failure to meet service requirements;
Customer misunderstanding of the service description;
Changes in the customer's circumstances;
Delays caused by third-party systems where the service remains active and processing;
Services that have already been successfully completed.
8.5. Where a refund is approved, Imeistar may issue the refund as account credit where appropriate, particularly where the original payment method cannot reasonably be refunded.
8.6. Refunds to an original payment method may be subject to payment-provider limitations, processing fees, blockchain fees, or other applicable charges.
8.7. Refund decisions are based on the service status, supplier response, transaction history, and information available to Imeistar.
8.8. Customers must not submit a payment dispute or chargeback simply because an order is delayed or undergoing legitimate processing.
9.1. Any warranty offered by Imeistar applies only to the specific service for which the warranty was expressly provided.
9.2. A warranty does not automatically cover unrelated problems with the device, account, carrier, manufacturer, software, hardware, or subsequent changes made by third parties.
9.3. Imeistar cannot guarantee that a device will remain permanently in the same status after service completion where the carrier, manufacturer, or another third party can subsequently modify that status.
9.4. Warranty claims may require the customer to provide relevant order information and reasonable evidence of the reported issue.
10.1. Customers agree to contact Imeistar support before initiating a payment dispute concerning an order or account balance.
10.2. Unauthorized, fraudulent, or abusive chargebacks may result in immediate account suspension or termination.
10.3. If a payment is reversed after services or credits have been provided, Imeistar reserves the right to recover the resulting amount from the customer's account balance and pursue other lawful recovery options.
10.4. Imeistar may restrict account activity while a payment dispute or chargeback investigation is pending.
Customers must not use the Platform to:
Submit fraudulent information;
Process stolen or unlawfully obtained devices;
Abuse or exploit Platform vulnerabilities;
Attempt to manipulate prices, credits, balances, or orders;
Create multiple accounts to circumvent restrictions;
Exploit promotions or bonuses;
Submit automated requests intended to overload or disrupt the Platform;
Reverse engineer or interfere with Platform systems;
Use another person's account without authorization;
Conduct transactions connected to unlawful activity;
Circumvent an account suspension or restriction;
Resell services where such activity is prohibited by Imeistar;
Engage in any activity that may damage Imeistar, its suppliers, payment providers, or other customers.
12.1. Imeistar may temporarily restrict an account where reasonably necessary to investigate suspicious activity, unauthorized transactions, payment reversals, fraud, abuse, or violations of these Terms.
12.2. During a security review, certain functions may be temporarily unavailable, including deposits, orders, refunds, transfers, or withdrawals.
12.3. Imeistar may take reasonable steps to protect customer accounts and Platform funds without providing advance notice where immediate action is necessary.
12.4. If an account is determined to have been used for fraudulent or prohibited activity, Imeistar may terminate the account and take any further lawful action available to it.
13.1. Imeistar may suspend or terminate an account where the customer:
Violates these Terms;
Provides false or misleading information;
Engages in fraudulent activity;
Abuses the Platform;
Attempts to circumvent restrictions;
Uses unauthorized payment methods;
Creates unreasonable risk to Imeistar or its service providers.
13.2. Termination does not automatically cancel outstanding obligations or transactions.
13.3. Customers remain responsible for transactions and obligations incurred before termination.
13.4. Where an account is terminated for a serious violation, Imeistar may restrict access to account functions while reviewing outstanding transactions and funds.
14.1. Certain services depend on third-party suppliers, carriers, manufacturers, payment providers, APIs, servers, or other external systems.
14.2. Imeistar does not control third-party systems and cannot guarantee their availability, accuracy, processing speed, or continued operation.
14.3. Changes, failures, restrictions, or decisions made by third parties may affect service availability or results.
To the maximum extent permitted by applicable law, Imeistar shall not be responsible for:
Indirect or consequential losses;
Loss of business or profits;
Loss caused by incorrect customer information;
Third-party service interruptions;
Carrier or manufacturer decisions;
Payment-provider delays;
Cryptocurrency network failures or congestion;
Unauthorized access resulting from the customer's failure to protect account credentials;
Device problems unrelated to the service provided;
Changes made by carriers, manufacturers, suppliers, or other third parties after service completion.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
16.1. All Website content, including but not limited to logos, branding, graphics, designs, text, software, scripts, databases, and other materials, belongs to Imeistar or its respective licensors.
16.2. Customers may not copy, reproduce, distribute, modify, resell, or commercially exploit Platform content without written authorization.
17.1. Imeistar does not guarantee uninterrupted or error-free availability of the Website.
17.2. The Platform may occasionally be unavailable due to maintenance, upgrades, technical problems, security measures, supplier issues, or circumstances outside Imeistar's reasonable control.
17.3. Imeistar may modify, suspend, discontinue, or replace any feature or service at any time.
Imeistar shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including but not limited to natural disasters, war, civil unrest, government actions, internet outages, telecommunications failures, cyber incidents, payment-provider interruptions, carrier outages, supplier failures, or cryptocurrency network disruptions.
19.1. Imeistar reserves the right to modify, update, or replace these Terms at any time.
19.2. The updated version will be published on the Website with a revised effective date.
19.3. Continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.
20.1. These Terms shall be interpreted and enforced in accordance with applicable law.
20.2. Before initiating formal proceedings, customers agree to first contact Imeistar and provide a reasonable opportunity to investigate and resolve the issue.
20.3. Nothing in this section prevents a customer from exercising any mandatory rights or protections that cannot legally be waived.
For questions regarding these Terms, orders, payments, refunds, or account issues, contact Imeistar through the official support channels provided on the Website.
Website: https://imeistar.com
Email: support@imeistar.com
By creating an account, depositing funds, placing an order, or using any Imeistar service, you acknowledge that you have read and accepted these Terms and Conditions.
If you do not agree with these Terms, you must discontinue use of the Platform.